Frequently Asked Questions

Everything you need to know about shopping with Hiya Health.

What is the standard shipping timeframe?

We process all orders within 1-2 business days. Standard shipping typically takes 3-5 business days for domestic orders, while international shipping can take 7-14 business days depending on your location.

How do I return an item that doesn't fit?

We offer a 30-day return policy. Items must be in their original condition, unworn, and with all tags attached. Simply visit our Returns Portal to start your exchange or refund process.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal. For flexible payments, we also offer Klarna.

How do I ensure I'm ordering the right size?

Every product page includes a detailed size guide with specific measurements. We recommend comparing these measurements to a similar item you already own for the perfect fit.

Are your materials sustainably sourced?

At Hiya Health, we prioritize ethical manufacturing. We use a mix of organic cotton, recycled polyester, and eco-friendly dyes to ensure our fashion footprint is as light as possible.

Can I track my order once it has shipped?

Yes! Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to monitor your package's journey in real-time.